Journey mapping

Journey mapping

User journey mapping can be useful at any point in a service’s lifecycle, but is often most helpful at the beginning of a delivery. We will work to understand your customers’ journeys, looking at each point at which they interact with your business from start to...
Co-design

Co-design

Service development is tricky. Scary blank pages or current services that miss the mark. Co-design brings people together – users, designers, product managers – to get ideas about what to build. We get the right people together and help work out what your service...
Nat Rhodes

Nat Rhodes

Natalie is a highly experienced user researcher with extensive hands-on research skills developed over the past 14 years.Natalie devises and executes consistently effective, creative, research strategies that quickly evidence genuine user needs in a range of contexts....
Allon Lister

Allon Lister

Allon has over 20 years experience in user research driven service design and delivery, He’s experienced in championing and delivering agile user-centred service design to drive organisational change. Allon helps organisations make services that meet user needs and...
Ed Guccione

Ed Guccione

Ed is an analyst with over 13 years experience. He started his career as a research scientist, gaining a PhD while working to develop new methods and analyses using biomedical data. Moving to the civil service in 2013 as an operation researcher, he has gained...