Inquire Works’ modular user researcher training
We’ve designed and iterated our modular user researcher training to equip teams and individuals to put evidenced user needs at the heart of their organisation’s products, services and processes. Each workshop combines theory, techniques and hands on work that’s true to participants’ organisational context.
We have standard workshops and, for many clients, create custom ones to reflect their needs. Our standard user researcher training workshops are described below.
User researcher training workshop 1 – Research methods for Discovery
An in-depth understanding of each available user research method in Discovery and the appropriate situation to use each method. It includes the opportunity to practice some of the key methods and receive feedback. We cover: interviews - face to face, phone and online,...
User researcher training workshop 2 – Key findings and user needs
Identifying the most important things you have learnt in research and how these translate into key findings and user needs is extremely important. This session covers the basics from affinity sorting to producing a set of user needs. To get the most from this session,...
User researcher training workshop 3 – Designing usability research
The third workshop focusses on understanding how to conduct usability research with a prototype or existing service. This session covers: designing usability research - different methods of usability research which can be used to understand whether your product meets...
User researcher training workshop 4 – User research in an Agile context
Workshop 4 is designed to provide the researchers with an understanding of how user research fits into an agile project working in sprints. It’s designed to ensure that the researchers can work effectively, be heard and contribute fully to an Agile service delivery....
User researcher training workshop 5 – User research feedback
This workshop is designed to provide the researchers with feedback on real life interviews they have conducted. We’d either observe the interviews ‘live’ (facilities permitting) or watch/listen to recordings and provide bespoke feedback and an action plan for...
User researcher training workshop 6 – Service standard assessments
Workshop 6 would include a full mock assessment of research related elements of the service standard, feedback on each of the service standards covered, and support to cover gaps where the current research doesn’t meet the standard. This is based on our experience of...
User researcher training workshop 7 – Designing research for a current Discovery
Working with us to design your own Discovery centred around research. We’d work with you in the early days of a new project to: identify your key users devise strategies for recruiting develop and produce a research plan develop and produce topic guides with input...
User researcher training workshop 8 – Creating discovery outputs
As one of your Discoveries begins to progress, we can provide support to undertake affinity sorting and identify key insights. We’d suggest doing this at a few points within Discovery (mainly dependant on how long you have for Discovery and how much research you are...
User researcher training workshop 9 – User research in Alpha and Beta
We can extend the learning from workshops 7 and 8 for both Alpha and Beta - helping your team understand what needs to be done differently, the most relevant methods, setting up and recruiting, conducting and providing feedback, identifying insights from them and...
User researcher training workshop 10 – Using research evidence to influence senior leaders
We’ve learned over time that user research is most effective when its used to make decisions and is listened to by senior leaders. This workshops aims to give you strategies for dealing with senior leaders and ensuring your research has an impact.