Natalie is a highly experienced user researcher with extensive hands-on research skills developed over the past 14 years.
Natalie devises and executes consistently effective, creative, research strategies that quickly evidence genuine user needs in a range of contexts. She uses high quality research to influence stakeholders and ensure delivery teams stay focused on producing services that consistently meet user needs.
Natalie has designed, led and executed some of the most complex and sensitive research in government and draws on an extensive network of user-research recruiters and associated research facilities.