Joanne is a content designer who creates simple, clear and understandable content based on research and evidence. She’s most recently worked at Co-op Digital, helping to create the digital design system, content style guide, online wills service and new Co-op health services – creating objective and straightforward content that meets user needs.

Previously she worked in content roles for Department for Education, Department of Work and Pensions and Manchester City Council using content design to make some of the most complex public services accessible to the people who need them the most.