Observing user behaviour in difficult circumstances
During discoveries, we often spend lots of time observing people - learning how they try to achieve things and solve problems by watching them. We recently ran a discovery for the Ministry for Communities, Housing and Local Government (MHCLG) to explore how support...
It’s not my problem – and sometimes it never will be
We recently ran a discovery for the Ministry for Communities, Housing and Local Government (MHCLG) to explore how support services locate and support rough sleepers. During the six week discovery, we spent over 240 hours with: charities that fund and organise support...
London, alcohol and doing the right thing
A note on this post I originally wrote this post on my personal website allonlister.com Our recent work on services for rough sleepers and the wider issues of homelessness has made me think about this event a lot. Last night, I was standing outside The Northumberland...